FAQ

Here you can find PINGPONG's answers to the frequently asked question on the PINGPONG DePIN Harvester Light Node Version

What is PINGPONG DePIN Harvester Light Node Version?

PINGPONG DePIN Harvester Light Node Version (hereinafter referred to as the PINGPONG app) is the aggregated DePIN mining product developed by the PINGPONG team. By simply downloading and running the PINGPONG app on their laptops, users can mine multiple DePIN networks at the same time for aggregated mining yield. On the product website, users can check the status and mining yields of their devices through the dashboard.

Running the PINGPONG App

What kind of devices can mine on the PINGPONG app?

Right now the PINGPONG app supports mainstream PCs that meet the following standards:

Operating System

Processor

Memory

Free Disk Space

Mac (macOS 13 and above)

Intel 9th Gen and M-series

8GB and more

100GB and more

Windows (Windows 10 and above)

4-core processor and better

8GB and more

100GB and more

Linux (Ubuntu 22.04 or above / Debian 11 and above)

4-core processor and better

8GB and more

100GB and more

Can I run multiple nodes on the same device for more mining yields and PINGPONG rewards?

We suggest that you only run one PINGPONG instance per device. Most DePIN networks have anti-Sybil attack mechanisms and deem running multiple instances on the same machine a form of Sybil attack, and by running multiple instances on the same machine, you are at risk of losing ALL DePIN mining rewards.

What should I do if I see the error message “Docker is not installed”?

Please install Docker Desktop following our guide depending on your operating system:

What should I do if I see the error message “Docker Daemon is not running”?

Please make sure:

  1. Your Docker Desktop is running.

  2. You have updated your Docker Desktop to the latest version by following https://www.docker.com/products/docker-desktop/.

Why is my device shown as “Stopped” on the "Device" dashboard while the PINGPONG app shows that it’s “Running”?

Please make sure:

  1. The Device ID on your "Devices" dashboard and the ID in the PINGPONG app are the same.

  1. Your device’s system time is correct.

  2. Please make sure your device meets the standards of the PINGPONG app.

  3. If you have just started the PINGPONG app, it takes a while for the "Devices" dashboard to sync your device status. Please patiently wait for 5 minutes. If the issue remains, please contact us at contact@pingpong.build, or open a support ticket in our Discord community for further support.

Why is the display of data blurry on my dashboard?

We officially support the following browsers and versions:

  • Chrome 124.0.6367.155 and above

  • Edge 124.0.2478.80 and above

  • Safari 17.3.1 and above

Please check and update your browser to the version we support for a better experience.

Running the PINGPONG app on Linux/VPS

How can I update the PINGPONG app on Linux/VPS?

Please follow these steps:

  1. Stop the original PINGPONG app.

  2. Download the latest version of the PINGPONG app for Linux here.

  3. Run the new PINGPONG app.

How can I shut down PINGPONG nodes on Linux?

Please follow these steps:

  1. Run ps -ef | grep PINGPONG and copy-paste the returned PID.

  2. Run kill -15 $PID (replace $PID with your actual PID).

  3. Run ps -ef | grep PINGPONG to confirm that the PINGPONG process no longer exists.

Regarding the Status of Each DePIN Network

What should I do if AIOZ is grayed out/red on my “Devices” dashboard?

Please follow these steps:

  1. Check the container status by running docker ps | grep pp-aioz in your terminal.

  2. If the container status is “running”, click "Stop" in the PINGPONG app, wait for a while, and then click "Start" to reset the service's operational state.

  3. Otherwise, restart both the PINGPONG app and the Docker Desktop.

What should I do if Titan is grayed out/red on my “Devices” dashboard?

Please follow these steps:

  1. Check if you have more than 5 devices joining Titan Network with the same IP address. This is not allowed by Titan Network.

  2. If you haven’t reached this limit, click "Stop" in the PINGPONG app, wait for a while, and then click "Start" to re-establish the connection to Titan Network.

  3. Otherwise, restart both the PINGPONG app and the Docker Desktop.

What should I do if MASQ is grayed out/red on my “Devices” dashboard?

Please follow these steps:

  1. Check the container's status by running docker ps | grep pp-masq in your terminal.

  2. If the container status is “running”, click "Stop" in the PINGPONG app, wait for a while, and then click "Start" to reset the service's operational state.

  3. Otherwise, restart both the PINGPONG app and the Docker Desktop.

Why is Raptoreum grayed out on my “Devices” dashboard?

If the Raptoreum status remains grayed out for 3 hours after starting the PINGPONG app, your CPU may not be compatible with Raptoreum, or your network may be unstable. Please find reports of these issues and status updates in the PINGPONG logs in the bottom right corner of the PINGPONG app. Then contact us at contact@pingpong.build, or open a support ticket in our Discord community and provide the logs so we can help identify and resolve the issue.

Mining Yield & PINGPONG Points

What is the minimum claim quantity for Titan, AIOZ, MASQ, Raptoreum, and Golem? And when can they be claimed?

The feature for claiming your mining yield will be launched in the next major version bump v0.3.0. We're finalizing the system to ensure a seamless and steady claiming process.

Why is there a significant difference in PPP acquisition for the same device and uptime?

Our system allocates PPP based on the tasks your devices complete on DePIN networks. These tasks vary in complexity and frequency, due to factors such as network demand and the availability of tasks. This leads to fluctuations in the points you earn, even for the same device and uptime.

Regarding the Yield of Each DePIN Network

Why is there no yield from Golem, even if it’s running?

Golem's yield generation requires KVM (Kernel-based Virtual Machine). Devices lacking KVM capabilities may show Golem as "running" but will not generate any yield. In the next version of the PINGPONG app, you will be able to toggle the mining operations for specific DePIN networks on and off for each device. If your device lacks KVM capabilities, please turn off Golem mining operations to optimize the performance of other networks on it.

Why is there no yield from Raptoreum, even if it’s running?

Raptoreum distributes mining rewards once you’ve accumulated at least 10 RTM. If your rewards haven't reached this threshold, they won't be distributed yet.

Security & Privacy & Transparency of Mining

How does PINGPONG ensure security?

PINGPONG runs all operations within secure Docker environments. This confines all activities to isolated and controlled containers, with no access to your systems or data. We also don’t ask to gain permissions for your devices (if we do, your OS would’ve prompted you for that). At the same time, we continuously update and audit our systems to address new vulnerabilities and minimize risks such as external attacks or data breaches, ensuring the security of your system and mining operations.

How does PINGPONG protect my privacy?

PINGPONG adheres to the privacy settings of your operating system. We have also strengthened our data handling protocols to ensure that all user information is encrypted and securely managed.

How does PINGPONG ensure transparency of the presented mining yield?

The data you see on the dashboard is directly reported from the DePIN networks. We have also implemented additional measures to verify the authenticity of mining data. This includes enhanced validations to detect and prevent any spoofing or falsification of mining activities, ensuring that the yields you see are accurate.

For More Support

How do I retrieve error codes on Windows/Mac and seek help with them?

Click PINGPONG logs in the bottom right corner of the PINGPONG app and take a screenshot of your logs. Then contact us at contact@pingpong.build, or open a support ticket in our Discord community for further support.

How do I retrieve error codes on Linux and seek help with them?

Use the following commands based on the errored network:

  • For Titan errors, run docker logs -f pp-titan.

  • For AIOZ errors, run docker logs -f pp-aioz.

  • For MASQ errors, run docker logs -f pp-masq.

  • For Golem errors, run docker logs -f pp-golem.

  • For Raptoreum errors, run docker logs -f pingpong-rtm.

After retrieving the logs, please contact us at contact@pingpong.build, or open a support ticket in our Discord community and send the logs for further technical support.

How do I contact the PINGPONG team?

If you haven’t found the answer you were looking for or need further assistance, please don’t hesitate to contact us at contact@pingpong.build, or open a support ticket in our Discord community. We will provide technical support from there!

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